TRAVEL UPDATE!
COMMITTED TO PEOPLE
Orascom Hotels Management statement on COVID-19
We are closely monitoring the advices of the World Health Organization as well as all local authorities regarding the COVID 19 cases and its impact.
The wellbeing of our guests and associates is of utmost importance to us and our thoughts are with those who were affected.
Being passionate travelers ourselves, we understand the stress resulting from the uncertainty about booking and traveling and are keen on providing our customers with maximum flexibility during these challenging times. We are therefore implementing the following policies:
Change & Cancellation of Bookings:
For guests with already confirmed bookings for any future date, including restricted bookings, full changes or cancellation without a charge till 6:00pm on arrival date are allowed, as long as the change or cancellation is made by October 31, 2020 (except Eid period from July 31, 2020 till August 4, 2020).
For guests making any new booking until October 31, 2020 for any future arrival date (except Eid period from July 31, 2020 till August 4, 2020), booking can be changed or canceled at no charge till 6:00pm on arrival date.
PS:
- Any changes to existing bookings are subject to availability and any rate differences.
- Reservations made for the period of Eid al-Adha are excluded and booking restrictions apply.
- Above policies apply to guests who booked directly, either through the website or the Call Center. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
Together we can – Safety is our priority
At all Orascom HM Hotels; we take hygiene and cleaning standards very seriously and thus, have rigorous hygiene and cleaning protocols in place. We closely monitor the guidelines of both, the World Health Organization and local governments to ensure all our Hotels apply best practices, allowing uninterrupted holiday experiences for our customers and a safe work environment for our associates.
Click here for detailed information about OHM Health & Sanitation Program
On top, being a part of a centrally managed community, we are working closely with the different outlets in our towns to re-instate safety measures.
Committed to People
Orascom Hotels Management suspended all hotel operation for over 6 weeks (March 19 – May 15, 2020) in efforts to support reduce the risks of infection and spreading of the virus. People and sustainability have been the main driving forces for us since our Group’s inception. We see ourselves committed to positively contributing to the public wellbeing.
Orascom Hotels Management would like to thank you for your support and loyalty.
OHM Health & Sanitation Program Highlights
At Orascom Development, people and sustainability have been our main driving forces since the Group’s inception. We are committed to the safety and wellbeing of our people. Thus, we have used the last few months to closely monitor World Health Organization (WHO) guidelines, government mandates, and public health advancements to ensure that our hotels continue to provide a safe haven and a starting point for a fully-fledged, multi-dimensional holiday.
