TRAVEL UPDATE! WE ARE OPEN
WE CAN’T WAIT TO SEE YOU!
Orascom Hotels Management statement on COVID-19
With the lockdowns being lifted and the world gradually opening for travel, we are glad that we have used the last few months to design and put into effect strict hygiene protocol and enhanced workplace practices that allow a joyful tourism experience with safe distancing at every step of the journey.
Our measures have been developed and audited by high-level committees of health consultants, among them TÜV NORD that audited and confirmed that OHM’s operational practices in Egypt do conform to the international standards of sanitation and hygiene.
As the wellbeing of our guests and associates is of utmost importance to us, we continue to closely monitor the advices of the World Health Organization as well as all local authorities regarding the COVID 19 cases and its impact.
Being passionate travelers ourselves, we understand the stress resulting from the uncertainty about booking, and are keen on providing our customers with maximum flexibility during these challenging times.
Change & Cancellation of Bookings:
We are implementing a fully flexible change and cancellation of bookings policy.
For guests with already confirmed bookings for any future date, including restricted bookings, full changes or cancellation without a charge till 6:00pm on arrival date are allowed, as long as the change or cancellation is made by October 31, 2020 (except Eid period from July 31, 2020 till August 4, 2020).
For guests making any new booking until October 31, 2020 for any future arrival date (except Eid period from July 31, 2020 till August 4, 2020), booking can be changed or canceled at no charge till 6:00pm on arrival date.
- Any changes to existing bookings are subject to availability and any rate differences.
- Above policies apply to guests who booked directly, either through the website or the Call Center. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
We’re Open! Safety is our priority
At all Orascom HM Hotels, we take hygiene and cleaning standards very seriously and thus, have rigorous hygiene and cleaning protocols in place. We closely monitor the guidelines of both, the World Health Organization and local governments to ensure all our Hotels apply best practices, allowing uninterrupted holiday experiences for our customers and a safe work environment for our associates.
Click here for detailed information about OHM Health & Sanitation Program
On top, being a part of centrally managed communities, we are working closely with the different outlets in our towns to re-instate safety measures.
We would like to thank you for your confidence and loyalty and look forward to welcoming you back at our hotels soon.
View our new norm protocol in action!
OHM Health & Sanitation Program Highlights
Orascom Hotels Management, partner of Muriya in Oman, has recently unveiled its “Together we Can!” initiative, which features enhanced sanitation and hygiene protocols addressing the COVID-19. Among the operational practices outlined as part of the initiative are: